If during the exam's sharing you get stuck accessing your Dropbox account it's because the hospital that created your CD/DVD used an outdated version of our software.

Unfortunately this issue can't be automatically fixed but is it possible to manually update your CD in order to use all the Exams Sharing Portal features.
In order to do that. please follow these steps:

• Download the upgrade package using the following link:

• Extract the zip arichive on your Desktop (or any folder you like)
• Copy the DICOM folder and the DICOMDIR file from your CD/DVD to the 'Media Folder' extracted at the previous step
• At this point, you can manually launch the LocalEye app using the proper launcher. For example, under Windows you need to double click on ViewMediaWindows.exe.

If after this procedure you're still experiencing issues please contact us and we will help you as soon as possible.